P R I V A C Y P O L I C Y
This Privacy Policy describes how NEO ICE collects, uses, and shares personal information of users on NEO ICE ID products. By accessing or using our products, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information from you:
Information You Provide Directly:
Contact Information: When you fill out inquiry forms, contact us via email or phone, or subscribe to our newsletter, we may collect your name, email address, phone number, and any other information you choose to provide.
Account Information: If you create an account on our Website (if applicable), we may collect your username, password, and other profile details.
Order Information: When you place an order, we may collect your name, shipping address, billing address, email address, phone number, and payment information (processed by third-party payment processors).
NEO ICE ID Registration Information: If you register your NEO ICE ID product through our Website, we will collect the unique ID of the product and the emergency contact information and medical details you provide.
Customization Information: If you request custom printing, you may provide us with logos, names, or other design elements.
Communications: Records of your correspondence with us.
Marketing Preferences: Information about your preferences for receiving marketing communications from us.
Information We Collect Automatically:
Log Data: Our servers automatically record certain information when you access or use our Website, such as your IP address, browser type, operating system, referring URLs, device information, pages you visit, and the dates/times of your access.
Cookies and Similar Technologies: We may use cookies, web beacons, and other similar technologies to collect information about your browsing activities on our Website. This helps us personalize your experience, analyze website traffic, and for marketing purposes. You can control cookies through your browser settings.
Analytics Information: We may use third-party analytics tools (e.g., Google Analytics) to collect and analyze information about your use of the Website.
2. How We Use Your Information
We may use your personal information for the following purposes:
To provide and maintain our Website and services.
To process and fulfill your orders.
To register and manage your NEO ICE ID product and associated information.
To provide customer support and respond to your inquiries.
To personalize your experience on our Website.
To send you marketing and promotional communications (where permitted by law and according to your preferences).
To analyze Website usage and improve our Website and services.
To detect, prevent, and address technical issues, security incidents, and fraud.
To comply with legal obligations.
For other purposes disclosed to you at the time we collect your information or with your consent.
3. Sharing Your Information
We may share your personal information with the following categories of recipients:
Service Providers: We may share your information with third-party service providers who assist us with various operations, such as payment processing, shipping, website hosting, email marketing, and analytics. These service providers are contractually obligated to protect your information.
Emergency Responders and Designated Contacts (for NEO ICE ID): In the event of an emergency, the information you provide during NEO ICE ID registration may be shared with emergency responders or your designated emergency contacts.
Business Transfers: If we are involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction.
Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal process (e.g., a subpoena or court order).
Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Your Rights and Choices
You may have certain rights regarding your personal information, depending on your location and applicable law. These rights may include:
Access: The right to request access to the personal information we hold about you.
Correction: The right to request that we correct any inaccurate or incomplete personal information.
Deletion: The right to request that we delete your personal information (subject to certain exceptions).
Objection to Processing: The right to object to the processing of your personal information for certain purposes, such as direct marketing.
Restriction of Processing: The right to request that we restrict the processing of your personal information under certain circumstances.
Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include [Specify the security measures you implement, e.g., encryption, firewalls, secure servers]. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by law. This may include retaining your information for customer service purposes, legal obligations, or to resolve disputes.
7. Children's Privacy
Our Website is not directed to children under the age of [Specify Age, e.g., 16]. We do not knowingly collect personal information from children without verifiable parental consent. If you believe that we have collected personal information from a child without such consent, please contact us immediately, and we will take steps to delete the information.
8. International Data Transfers
If you are accessing our Website from outside [Your Country, e.g., the Philippines], your information may be transferred to and processed in [Your Country] or other countries where our servers and service providers are located. These countries may have data protection laws that are different from the laws of your country. By using our Website, you consent to the transfer of your personal information to these countries. We will take steps to ensure that your personal information is protected in accordance with this Privacy Policy.
9. Links to Other Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically. Your continued use of our Website after any changes constitutes your acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us